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Trading in your old devices just got easier

Get money for your old devices using our simple and fast trade-in service

iPhone 15
Done with your old device?

If it’s in good shape, we’ll help it go to a new owner and prevent more electronic waste into landfills. If not, we’ll send it to our recycling partner, so we can save more precious materials and take less from the earth.

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How it works

Select your device, confirm its condition and accept the price.


Package your device and post to us.


Once we receive and confirm your device, you get paid.

Frequently asked questions

Selling your device has never been easier. To find out how much you could receive by trading in your old device, fill out your details on our trade-in page. You’ll then need to answer some questions about its condition before receiving a quote value. Then we’ll tell you how you can send it to us.

Responsible reuse is the guiding principle of John Lewis trade in. Once it's received by Likewize, your device will be assessed, securely data wiped, cleaned and polished in preparation for re-sale. In some cases they may need a full refurbishment to bring it back to working order. Any devices that are beyond repair, are responsibly recycled.

When you sell your phone to us, you’re guaranteed to sell it over selling it on an open market source like eBay. Providing your details are correct, we’ll pay the full value with your preferred payment method and we don’t charge a commission for selling to us. And we make sure your device is securely data wiped before reselling. If you’re unable to securely data wipe, we’ll destroy data bearing parts and responsibly recycle all components.

Yes, you can trade in your game consoles with us.

We accept old mobile phones, tablets, consoles, laptops, MacBook or wearables.

Yes, you can trade in your device at any John Lewis shop except Canary Wharf and Swindon. Use our shop finder to find your nearest John Lewis shop.

Likewize are John Lewis’s selected trade-in partners. They are specialists in device processing and decide the best reuse route for your old device. Likewize operate upgrade and trade-in programs globally, and they also offer device protection, support and repair capability.

CheckMEND is the world's most comprehensive independent device checking system. It checks devices against a global database of lost or stolen devices. Every device received by Likewize will be tested through CheckMEND. If a device has a red flag within CheckMEND, it will be quarantined. Likewize are unable to make payment for devices whilst a red flag is active. In some instances, there will be a genuine reason for the red flag – you can contact CheckMEND and if they are able to resolve the red flag Likewize will retest the device.

This is a unique 15-digit number given to every mobile phone which can be used to check information such as the phone's country of origin, the manufacturer and its model number. To find the IMEI number, type *#06# on your phone. Alternatively, you can find your device serial number in your phone settings.

There are two options available to you. We can send you a prepaid envelope which you can pop your device into and send back to us. Alternatively, you can print the label off yourself and send it using your own packaging. Both options will require you to go to a post office. We recommend asking for a proof of postage for your records and paying for signed postage on devices with higher value.

Make sure all your data has been saved and backed up. You should remove all security features such as iCloud and Google Lock, remove all PINS and factory reset your device so that we can process your trade-in promptly. Please also make sure your device is fully charged.

Your device is covered up to a maximum value of £100 using the Likewize free postage label. If you have chosen to print your own postage label, please make sure you package your device adequately to prevent damage in transit. If you need to raise a damage claim, please contact our customer service team at

You do not need to send any accessories with your trade in as we only need the device itself. It’s important to remember that any accessories we receive cannot be returned.

Trade-in payments are paid by BACS and we usually make payment within a few days but once your device has been inspected, we’ll email you with payment details.

We can make a BACS payment straight into your bank account or you can opt to receive via PayPal.

Your quote is valid for 14 days. If you need a little more time, you can request a 7-day extension by emailing us at If we receive your device after your quote expires, you’ll receive a revised offer based on the current mobile trade-in value.

If the device is the same condition as stated on your initial order and we have received the device within 14 days, you’ll receive the full quoted value. However, if the condition of the device differs from what’s included in your order, we’ll revise the trade-in offer we made. Should we revise the trade-in offer, we’ll inform you by email with the reason for our revised offer – you can then choose to accept the new value or have your device back free of charge.

If you haven’t received payment for your trade-in, or have any other questions, please contact us at

If for any reason your trade-in quote changes, we’ll notify you by email with the details. If you change your mind, you can request for your device to be returned free of charge.

Follow these steps to remove your account:
For iOS 15 and above
  1. Tap ‘Settings’ > [your name].
  2. Scroll down and tap ‘Sign Out’.
  3. Enter your Apple ID password and tap ‘Turn Off’.
  4. Go back to Settings.
  5. Tap ‘Transfer’ or ‘Reset [Device]’ > Erase All Content and Settings.
For IOS 14 and below
  1. Tap ‘Settings’ > [your name].
  2. Scroll down and tap ‘Sign Out’.
  3. Enter your Apple ID password and tap ‘Turn Off’.
  4. Go back to Settings.
  5. Tap General > Reset > Erase All Content and Settings.

  1. Open your phone's Settings app.
  2. Tap ‘Passwords and accounts’. If you don't see 'Accounts', tap ‘Users and accounts’.
  3. Under ‘Accounts for’, tap the account that you want to remove and then remove account.
  4. To confirm, tap ‘Remove account’ and then ‘OK’.
  5. If this is the only Google Aaccount on the phone, you'll need to enter your phone's pattern, PIN or password for security.

Contact us on or call us on 02036967302